1. Booking and Payment

1.1 All bookings made through our website are subject to availability and acceptance.

1.2 A deposit (as specified at the time of booking) is required to secure your appointment. This deposit is taken as a contribution towards administrative costs and loss of availability and is non-refundable, except where we cancel the booking.

1.3 The remaining balance (if applicable) must be paid as agreed at the time of booking.

1.4 Payments must be made using the methods provided on our website. A booking is only confirmed once payment has been successfully received.

1.5 We reserve the right to refuse or cancel any booking. Where we cancel, a full refund of all payments, including the deposit, will be issued.

2. Pricing

2.1 All prices are clearly displayed on our website.

2.2 The price confirmed at the time of booking will be honoured.

2.3 Any additional work requested outside the original booking scope may incur additional charges. These will be agreed with you in advance.

3. Cancellations and Charges

3.1 You may cancel or reschedule your booking by contacting us using the details on our website. Rescheduling can also be managed through the link on the origional booking confirmation. Rescheduling is free of charge when more than 72 hours notice is given.

3.2 The deposit is non-refundable where you cancel, as it represents a genuine pre-estimate of the administrative costs incurred and the loss of the appointment slot.

3.3 If you cancel more than 72 hours before the scheduled appointment, no further charges will apply beyond the loss of the deposit.

3.4 If you cancel within 72 hours of the scheduled appointment, we reserve the right to charge up to 100% of the total booking value, reflecting the short notice and limited opportunity to reallocate the appointment.

3.5 If you fail to attend a scheduled appointment without prior notice (“no-show”), the full booking fee will be payable.

3.6 Where possible, we will take reasonable steps to mitigate our losses, including attempting to reallocate the appointment slot.

3.7 If we are able to rebook your appointment slot, we may, at our discretion, reduce or waive any additional cancellation charges beyond the deposit.

3.8 If we cancel or are unable to fulfil your booking, you will be offered a full refund of all payments made or the option to reschedule.

4. Rescheduling

4.1 Requests to reschedule must be made at least 72 hours before the scheduled appointment.

4.2 Where sufficient notice is given, your deposit will be transferred to a new appointment date.

4.3 Rescheduling requests made within 72 hours may be treated as a cancellation, and additional charges may apply in line with Section 3.

5. Service Description and Scope

5.1 We provide professional snagging inspections for customers who have purchased new-build residential properties.

5.2 The snagging report is prepared following a non-invasive, visual inspection of the property carried out on the date stated within the report.

5.3 The inspection is limited to readily accessible areas and does not include the opening up, dismantling, or testing of structures, finishes, services, or any concealed elements.

5.4 The findings within the report reflect the condition of the property at the time of inspection only.

5.5 No snagging list can be fully exhaustive, and additional defects or issues may become apparent over time as the property is occupied and materials settle or are used.

5.6 Decorative finishes are assessed from an approximate distance of 2 metres in natural daylight conditions, in line with standard industry practice.

5.7 No warranty, guarantee, or assurance is given or implied regarding the future condition, performance, or durability of the property or any of its components.

5.8 Latent, concealed, or developing defects may exist and are outside the scope of this inspection.

5.9 Building services (including but not limited to plumbing, heating, and electrical systems) are checked for basic operation and are not commissioned, pressure tested, or assessed for long-term performance.

5.10 This report is not a substitute for statutory approvals, building control certification, warranties, or specialist surveys.

5.11 Our liability is strictly limited to the scope of the inspection described in the report.

Drone Inspections

5.12 Where applicable, a drone inspection may be carried out to visually assess elements of the property that are not readily accessible from ground level.

5.13 Drone inspections are provided free of charge for post-completion inspections only, as their use is typically prohibited by developers during pre-completion inspections.

5.14 Drone inspections will be undertaken at the sole discretion of the surveyor and are subject to safe operating conditions at the time of inspection.

5.15 Drone inspections are weather dependent and will only be carried out where conditions are deemed suitable.

5.16 Drone inspections will only be undertaken where there are no flight restrictions, legal limitations, or site-specific prohibitions in place at the property location.

5.17 Where a drone inspection cannot be carried out for any reason, this will not affect the validity of the inspection or report, and no refund or price reduction will be due.

6. Late Arrivals

6.1 If you are late for your appointment, we will make reasonable efforts to carry out the service within the remaining time.

6.2 Where this is not possible, the appointment may need to be shortened or cancelled, and charges may still apply.

7. Refunds

7.1 Refunds will be issued in accordance with these Terms.

7.2 No refunds will be provided for services that have already been delivered.

7.3 Nothing in these Terms affects your statutory rights under UK consumer law.

8. Changes to These Terms

8.1 We may update these Terms from time to time.

8.2 The Terms in force at the time of your booking will apply.

9. Contact

For any queries regarding these Terms and Conditions, please contact us using the details provided on our website.

Terms and Conditions

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